Pat's Fiddly Wall Connector

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[00:01:23] Hello everyone and welcome to Killawata podcast about electric vehicles, renewable energy,

[00:01:28] autonomous driving and much, much more. My name is Bodhi and I am your host.

[00:01:32] And do you know what's better than having friends? And I'm just going to be real honest

[00:01:37] here. I value having friends. It's super high in my values, the things that I hold

[00:01:44] sacred. So what's better than having friends? Having friends who do podcasts and who want to

[00:01:51] offer you free content. That's way better than just having random pedestrian friends.

[00:01:59] Like all my other friends suck, but you know who doesn't suck? Alison and Steve,

[00:02:03] Sheridan and Pat Dangler. They really came through on today's episode because I didn't

[00:02:09] have to do anything except for record an intro and an outro. And I love it. About a week and

[00:02:15] a half ago, Alison says to me, she's like, Hey, I think I've got some content you'd be

[00:02:19] interested in. Pat Dangler had an issue with her Tesla wall connector where it wasn't charging

[00:02:25] like it should. So I don't want to give the whole chat away because honestly everything's

[00:02:30] explained. So put your hands together for Pat, Alison and Steve.

[00:02:36] I have two guests with me this week for an interview that's going to go onto two shows.

[00:02:42] You're going to be hearing this possibly on the Nocilla cast, or you might be hearing this

[00:02:46] on Bodie Grimm's wonderful kilowatt podcast. I'm going to do introductions just in case

[00:02:51] people don't know the players depending on where they're coming from. I have

[00:02:54] the most awesome Pat Dangler who is an Apple certified consultant and a happy Tesla owner.

[00:03:00] How are you doing today, Pat? Hey, Alison.

[00:03:03] And I've also got Steve Sheridan, my husband and videographer and producer of my show.

[00:03:09] How are you doing today, Steve? Hi, Alison. Thanks for having me on.

[00:03:13] I've heard somebody referred to you as my pocket electrical engineer, and that is going to be

[00:03:17] part of your task today in case Pat or I get something messed up in the description

[00:03:24] of what happened here. So, Pat, you have a Tesla and you got that around

[00:03:33] July of 2022, right? Correct. Yes.

[00:03:38] And when you bought that car, you had a home wall charger installed right around the same time?

[00:03:44] Yes. All right.

[00:03:46] I had hired my electrician, a really nice fellow named Patrick.

[00:03:54] So let me jump in already. Steve is here to correct things.

[00:03:58] So this is a Tesla wall connector to be technically correct.

[00:04:03] So it's supplied by Tesla. It's not a third party and it's a connector, not a charger,

[00:04:09] because it just simply provides the house power into your car in which the charger is built in.

[00:04:17] The charger is built into the car? Correct. So it's just supplying AC power to your car.

[00:04:22] Your car does the conversion from AC to DC and the charge the battery.

[00:04:27] But everyone calls it a wall charger, so I'm fine just staying with that.

[00:04:31] I think Tesla's term is wall connector. Wall connector.

[00:04:36] Wall connector. Which do we want to call it?

[00:04:40] Because it's going to be important. More people will know it as a wall charger.

[00:04:46] Okay. All right. We may call it different things. So

[00:04:50] I believe the one that you chose was the generation three wall charger.

[00:04:54] Correct. All right. So this story is going to get interesting. We're just trying to lay down

[00:04:59] the facts here to get started. All right. When you have a wall charger or wall connector

[00:05:05] connected, any kind of a charger for your electric vehicle into your home,

[00:05:10] it kind of matters how much amperage you can supply to the circuit in your home to be able

[00:05:17] to supply to the car. Did I say anything stupid yet, Steve?

[00:05:22] Yeah. Well, it's both current. It's both voltage and amperage. So the wall connector

[00:05:28] or charger supplies is designed to work off 240 volts and many different amperages up to 60 amps.

[00:05:38] Okay. So Pat, how many amps? So I said amperage. I probably should have said

[00:05:44] current. Same thing, but you'll hear us say amps quite a bit here.

[00:05:47] So Pat, how many amps is your circuit? Do you know?

[00:05:52] Steve? So Pat has a 50 amp circuit, meaning there's a 50 amp circuit breaker

[00:05:58] that supplies 240 volts to that wall connector, that wall charger.

[00:06:04] So why is that important, Steve? Well, that determines the maximum

[00:06:08] amount of current that you can continuously provide to your car to charge it. And

[00:06:14] because of some rating and safety margin, you can provide up to 80% of the

[00:06:24] circuit breaker's rating. So a 50 amp circuit breaker can provide 40 amps of continuous power

[00:06:31] to your car. That's different than some types of circuits that don't continuously use the power,

[00:06:37] but an EV is the most demanding type of load on a circuit breaker because it runs for hours at

[00:06:44] the full current. So the reason this is important, how many amps you have in the circuit is because

[00:06:52] it's going to define how quickly you can charge your car. Now we're going to use as our frame

[00:06:58] of reference only Tesla's, but you might get different speeds of charging depending on which

[00:07:05] vehicle you have. And it's even different between a Model 3 and a Model Y and a Model S and a Model

[00:07:09] X. So we're kind of going to just talk in a middle range here. Normally with a 50 amp circuit

[00:07:17] where you're getting 40 amps, Pat, do you remember how much you normally get, what speed

[00:07:21] it says in the car? Like how many miles per hour of range are you getting to add with that?

[00:07:26] So I don't exactly. I look in the app and it tells me that I get 9 kilowatt hours,

[00:07:38] kilowatts, 9 kilowatts specifically. When I have it charged at, I set it to 40 amps. Now

[00:07:47] I wasn't before, it would let me go up to 48 amps. It still does actually, but I learned

[00:07:54] from Steve that that wasn't a good thing. So now I bring that down at home to 40 amps and I'm

[00:07:59] getting 9 kilowatts in what it shows. And I can tell you that probably in about an hour,

[00:08:10] I'm going to roughly math this, it's about 6% an hour of charge.

[00:08:17] Okay. Let me jump us to what we know, which is we normally get, don't we get around 25 or

[00:08:22] 30 miles per hour of charge, Steve at home on a 40 effective circuit?

[00:08:27] It's about 34 miles per hour of charge. 34 to 35. And that should be comparable to Pat's

[00:08:34] as well since she also has a Model Y. Okay. So you can see how much instantaneous

[00:08:39] power it's drawing, which is that 9 kilowatts you're talking about.

[00:08:44] Okay. So all this has been the setup to everything's been going great.

[00:08:48] By the way, that nine it's 9.6 and you just get that by multiplying the 240 volts

[00:08:54] times the 40 amps, you get 9.6 kilowatts. That's how much power is flowing into your car.

[00:09:01] Okay. I told you it was good. We're going to have adult supervision on this, Pat.

[00:09:06] So a few weeks ago, Pat texts us and says that her charger isn't working. What was

[00:09:12] the symptom? What did you notice that something was amiss?

[00:09:16] So I normally have been plugging in my Tesla at night and the app is set to automatically

[00:09:24] start charging at midnight. And I'm lucky enough to have solar panels and a Tesla battery.

[00:09:30] So it pulls from the battery and when it needs more, which it does because it only gets

[00:09:37] 5 kilowatts from the battery at any one moment and it usually pulls around 10-ish.

[00:09:46] So the balance it gets then from the grid and overnight it'll deplete the battery

[00:09:53] to whatever the maximum I allow it to deplete. And then the rest it gets from the grid.

[00:09:58] And usually by morning, my car is charged up to the 80% maximum that I have it set to charge

[00:10:05] to fill the battery. Well, this morning in particular, I opened the app and it said that

[00:10:11] instead of charging at 40 amps, it was 21 or so. And my car was not charged up to 80%,

[00:10:21] which is really unexpected. And I was looking and I thought, well, everything

[00:10:29] is connected properly. I checked the breakers that nothing had flipped or anything and I thought,

[00:10:36] you know, let me restart is always the first response that I do.

[00:10:41] Turn it off again?

[00:10:44] Yeah.

[00:10:44] So I actually flipped the breakers for the charger and then flipped them back on again.

[00:10:49] After I unplugged the car first just to be sure. So I flipped it, waited a breath,

[00:10:54] flipped them back on again. And now I was getting zero. The wall connector,

[00:10:59] wall charger was not working at all. Oh wow. It was blinking red lights.

[00:11:06] And when I went to troubleshoot this first in the app, the instruction was to figure out

[00:11:14] the pattern of the lights. And I found that blinking red light was the answer. And it was a

[00:11:21] drop-down menu that you can go through that says, okay, what are the lights doing? It's

[00:11:27] blinking three times. Okay. And then you continue to choose a couple more questions it asks.

[00:11:34] This is all in the app?

[00:11:36] This is all in the app. Yeah. And in the end, it basically said, call your electrician.

[00:11:43] So you called Steve.

[00:11:44] Oh, I called Steve. Yes.

[00:11:47] And I am not an electrician.

[00:11:49] Well, but you get an understanding of what was possibly going on.

[00:11:54] Yeah. And to see how I could possibly fix this thing because in my estimation,

[00:12:00] it wasn't that old and there wasn't any indication that it shouldn't be working,

[00:12:05] that it didn't get hit by anything. Everything else in the house is working fine.

[00:12:13] Yeah. So Steve, in addition to being an electrical engineer and just darn interested

[00:12:17] in this kind of stuff and studies it, he also is pretty active in the Tesla Motor Club forums

[00:12:22] where he's got a lot of contacts. He knows a lot of what people have talked about. So you

[00:12:26] did some research at that point or had you already heard stuff like about this?

[00:12:30] I've seen many posts about Tesla wall chargers, wall connectors that have gone bad.

[00:12:36] And many of them are pretty ugly. And some of them are downright scary in terms of fire

[00:12:43] hazard to that house. So because of these scare stories, I was concerned about maybe the problem

[00:12:51] maybe Pat was experiencing a similar problem where this is common if they're not installed

[00:12:57] quite correctly. They can fire can be caused by the contacts and the wires not being

[00:13:06] bolted down with sufficient torque. They really need a strong contact. The wires

[00:13:10] that come in that feed the 240 volts contact a couple connectors and the bolts need to be

[00:13:17] so many foot pounds of torque. If you don't have that because of the electricity, 60 hertz,

[00:13:24] it actually can vibrate if they're loose and they can vibrate loose causing arcing,

[00:13:30] causing heat. Heat causes more resistance, which is a feedback loop. So that causes more

[00:13:37] heat and they can catch on fire. They can burn up. Before I knew all that part after Steve had said

[00:13:43] in our text message that he said, well, I've heard that if it's not they're not torqued down

[00:13:48] to this 50 foot pounds, you really you can run into this problem. And I know Pat super handy

[00:13:54] and as a mechanical engineer, sounds great. Pop the cover off, Pat, torque them down. And

[00:13:59] Steve writes back, no, don't touch it. Basically, don't have anything. I had no idea what

[00:14:05] we were really talking about the danger that could have been involved. So this is a judgment

[00:14:09] call. This is something that I'm sure Pat could do and I could do. But for things that that

[00:14:16] buyer critical fire safety critical, I like to have a professional do it. Someone who's

[00:14:21] authorized and trained to do this properly. And I don't have I don't think I have a

[00:14:28] park wrench that will be able to do that. Maybe you do, Pat. Yeah, Pat's got every tool

[00:14:33] in the world. Still, we're not even sure that was the problem. I just kind of assumed it was. So

[00:14:38] I pass it on to Pat. But Pat, I think did the right thing. And maybe you should pick it up

[00:14:43] from here. So I emailed my electrician, Patrick, and I said, Here's the situation.

[00:14:51] And this is the suggested next step from Tesla was to check the connection and tighten

[00:14:57] it down appropriately. And he emailed back saying, I'd love to help. I'm about to go out of town for

[00:15:04] a week. But I've seen this problem before. And you should contact Tesla because this could be

[00:15:11] a faulty wall connector, wall charger. So I thought, all right, he's, you know, he's got

[00:15:18] this experience. So in this case, every time I've had a conversation with Tesla, it's been

[00:15:25] through a chat, a text message. Well, inside messages. Whenever I've talked to them about

[00:15:36] anything, sales, follow up for repair, and obviously I've reached different people.

[00:15:46] So I thought I'll start there. So I sent a message and crickets. I didn't hear anything back.

[00:15:51] So within the app, there was a contact me and it was to send an email. So I sent an email.

[00:15:57] And then they requested photographs of the wall connector as it sat on my wall,

[00:16:05] the face on photo of the handle coming from the wall connector, and a face on view

[00:16:12] of the receptacle in my car, the charging receptacle in the car. So I sent all three

[00:16:17] pictures off. And then they wanted, oh, the additional thing they wanted were the identifying

[00:16:23] numbers from my wall connector. And I forget the abbreviation, a TSN number or something like

[00:16:29] that, I think. And I could get that unique code that was on the side of the wall connector,

[00:16:36] it was in my paperwork and so on. And I sent those off and they came back relatively quickly

[00:16:41] and said, it appears your wall connector is faulty and we're going to send you a replacement

[00:16:47] and then you just send us back the old one, no charge. And-

[00:16:51] Well, wait, did you and your wildest dreams expect that Tesla would take ownership,

[00:16:56] say it was their problem and send you a free one?

[00:17:00] No, for after a year and a half of sitting in place and working, no, I expected this was

[00:17:05] going to be on me. Why I was elated and the additional bit of good news because,

[00:17:13] you know, electricians are not cheap is it included instructions on how to do it yourself

[00:17:20] and it said specifically no electrician needed to do the install. So I was happy about that

[00:17:27] and I got the tracking number relatively quickly. And a couple of days later, I saw that the box

[00:17:36] was going to arrive and I thought, well, your suggestion maybe Steve might enjoy coming over to

[00:17:44] help me on this endeavor.

[00:17:47] So what did they actually send you? So when you look at a Tesla wall charger,

[00:17:52] wall connector, you see a white outer part that has the little lights that go up and down

[00:17:57] to show you that electricity is flowing and then there's the handle on the side.

[00:18:00] Then there's kind of a black part that's bolted to the wall

[00:18:03] and apparently mysterious electronics inside because I've never seen the inside.

[00:18:09] Yes, they sent me an entire wall charger as if I was buying a new one.

[00:18:16] Not just the part I needed to replace. So the panel that attaches to the wall

[00:18:23] and the wires coming from the house attached to that panel and then it has a couple of metal

[00:18:34] phalanges. I don't know what you would call them.

[00:18:37] Clips?

[00:18:37] But essentially, it's the part of the wall connector that everybody sees,

[00:18:43] the big white part that has the cable attached to it is basically just plugs into

[00:18:48] that wall connector. So the only screws you need are to keep it in place from falling off.

[00:18:55] So the electronics are in that outer cover piece, not in the part that's bolted to the

[00:19:00] wall and connected up to the big scary wires from your house?

[00:19:04] Right. The dangerous scary wires are made available to that white connector piece by these

[00:19:12] little phalanges.

[00:19:15] Yeah, phalanges.

[00:19:17] It sounds like Phoebe would be proud.

[00:19:23] And it basically entailed unscrewing two hex bolts at the top and two underneath at the bottom

[00:19:32] and just pulling it off the wall and putting the new one on and screwing back those bolts

[00:19:38] into place. And Bob's your uncle, you're done.

[00:19:42] And the reason you don't need an electrician here is because those big old 240 volt cables

[00:19:48] that need the 50 foot pounds of torque, they don't move. They're assuming those are okay

[00:19:54] because apparently, and this is amazing, Tesla can sense the fault remotely from that wall

[00:20:01] connector. I think they have the ability to hold it in some fashion, assuming it has power

[00:20:08] and get some data from it. Either that or they just assume it went bad, but I don't know how

[00:20:13] they would assume that. For instance, if it did have the burned out wire condition,

[00:20:25] we would not have been able to replace that because that would require a reconnection of those

[00:20:30] 240 volt cables.

[00:20:32] So somehow they knew that it would just require the front plate with the electronics,

[00:20:38] which as Pat described is pretty easy to unbolt and put in the new one. And it just plugs in.

[00:20:45] I think the reason I wanted to have Pat and Steve tell this story is because there's

[00:20:50] certainly been enough publicity lately about some mistakes Tesla's making in many of our

[00:20:55] opinions and to have a good news story. I mean, it's not good news that it failed,

[00:20:59] but I think the second best thing to stuff that works forever is when a company stands behind a

[00:21:04] product and gets it fixed for you really quickly. And does it give you a bunch of hassle about it?

[00:21:11] Apple, sorry, I've been having trouble with them. And did it for you and did it for you for

[00:21:17] free and gave you instructions and it didn't cost you any money. You couldn't charge your

[00:21:21] car for about a week at home, but you have a lot of other alternatives, right?

[00:21:24] Yeah. Well, I use the, what do you call it? The travel charger, the charger that I was lucky

[00:21:31] enough to have included in my car so that I could plug it into a normal 110 outlet.

[00:21:40] So that was very slow, but it was better to have that than nothing or have to find a

[00:21:46] supercharger somewhere and pay extra.

[00:21:49] I think it's six miles an hour. Is that right, Steve?

[00:21:52] I mean, the mobile charger has different adapters you can put on it, which will account for

[00:21:59] different voltages and currents. But if you're plugging into a regular 15 amp 110

[00:22:07] volt outlet, you're going to get three to five miles per hour of charge.

[00:22:12] Six would have been awesome. We have an adapter, Steve, that will let us plug it into 210,

[00:22:17] 220, is that right? Yeah, 220, 240, whatever it takes.

[00:22:20] I was just waiting for it. So 220 then, that's like a dryer outlet and you have to be

[00:22:27] specific about the connector shape, right? The 220 comes in a bunch of different shapes.

[00:22:31] So you can plug it into a normal 220, whatever it takes.

[00:22:34] So you can plug it into a normal 220, whatever it takes.

[00:22:38] So you have to be specific about the connector shape, right?

[00:22:42] The 220 comes in a bunch of different shapes.

[00:22:44] Well, the specific one we're talking about is a 30 amp 220 volt or 240 volt connector.

[00:22:50] So it does have, it's a keyed plug. All of them are, these are standards.

[00:22:56] So this one that we use when we go to Lindsay and Nolan's is 30 amps 220 volts.

[00:23:03] At about 20, I think about 22 miles per hour of charge.

[00:23:08] So that works out really well for us because they've got a dryer that's right outside of the

[00:23:13] driveway and we suck their solar panels dry. We don't feel too guilty because we helped them

[00:23:18] pay for the solar panel. So we don't mind doing it, but it works out well because we're

[00:23:24] there for a couple of days. And by the time we leave, we have enough charge to get back

[00:23:28] home. And that's using that same travel charger. But we did, Steve did have to buy those adapters.

[00:23:33] And it bothers me a little bit that you have to have this electrical engineering background or very

[00:23:39] practical understanding of electronics and circuitry of electricity in a house

[00:23:46] in order to know which one to buy and how to do that.

[00:23:51] Yeah, I think a lot of people don't necessarily have that, but they study

[00:23:54] up quickly to find out what they need because you're going to spend 30,

[00:23:57] 35 bucks a pop for each one of those adapters and you don't want to buy the wrong one.

[00:24:01] And then he bought- But luckily, they're all shaped uniquely.

[00:24:05] So if you just have a good picture of the outlet or the plug,

[00:24:09] you can find out which one to buy pretty easily.

[00:24:11] I remember we were going to see our friends Dean and Suzanne out in Utah and Steve was

[00:24:15] making Dean crawl behind a cabinet to get pictures of his 220 outlet in his house so

[00:24:20] that we could make sure we had the right adapter for his house. He also bought a little

[00:24:24] Y adapter to plug into the 220 outlet that gives you two more- Basically it's a

[00:24:31] port multiplier for two more 220 connectors and then an AB switch to go between them because

[00:24:38] everybody got tired of us unplugging the dryer and then have it plug the dryer back

[00:24:41] in and plug the car back in behind a dryer. And now there's a big switch out in front

[00:24:46] that lets us share the plug.

[00:24:48] So it's important to note, this doesn't let you power both of them simultaneously.

[00:24:52] It's one or the other and that's what the switches.

[00:24:56] Right, right. Well, thanks, Pat, for telling us about this. I think it was an interesting

[00:25:00] story and I liked learning from Steve all the different things that it could have been.

[00:25:06] Turned out it wasn't the worst case scenario, which is awesome.

[00:25:09] And that Tesla really came through for you and working through an app where you never

[00:25:14] even had to talk to anybody on the phone is pretty cool, I think.

[00:25:19] Yeah, definitely. And they were by email, they were very responsive, you know, so that was nice

[00:25:23] as well.

[00:25:24] Well, very good. Well, here's to happy charging and thank you for both joining me to tell the

[00:25:29] story. I think it's fun to once in a while have a good news story about Tesla.

[00:25:34] Yes, absolutely. Thanks for having me.

[00:25:36] Thank you.

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[00:26:41] I'm Sandra and I'm just the professional your small business was looking for. But

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[00:27:09] slash spoken today.

[00:27:14] Now, after you listen to that, you know why I say you know it's better than having friends,

[00:27:18] friends who will create content for your show without even being asked.

[00:27:22] That's better than having friends. So thank you again to Pat, Alison and Steve

[00:27:28] for creating this content and then letting us use it here on the show and share it with

[00:27:33] the folks who listen to the show. It is nice to hear when a company does right by their

[00:27:41] customers and Tesla probably still, but in the past had a really good reputation for

[00:27:47] going above and beyond for their customers. And we're hearing a little less of that

[00:27:53] as they get to be a bigger company. And maybe it's not as sustainable as when

[00:27:57] they were smaller because there are more customers that they have to interact with.

[00:28:01] And that personalized touch maybe falls by the wayside a little bit, but I will say any

[00:28:07] time that I've interacted with a Tesla service person, they've all been fantastic.

[00:28:11] I have no complaints about my interactions with Tesla folks.

[00:28:17] Okie doke, that is it for today's episode. I hope you all enjoyed it.

[00:28:21] If you want to email me, you can do so.

[00:28:22] Bodie B O D I E at 918digital.com. You can also find me on Twitter at 918digital.com.

[00:28:29] I hope you all had a wonderful last couple of days since I just spoke with the last

[00:28:33] and I will talk to you soon.

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